Terms & Conditions

All reservations, confirmations, amendments and cancellations are required to send directly to the hotel’s reservations department either via fax or email at:

Tel: (+84) 243 9422616
Email: res@orianahotel.vn

Check-in and Check-out:
  • Official check-in time is at 2pm and check out time is at 12.00 noon.
  • For any FITs or GITs require to check in prior 08:00am, the room(s) must be reserved from previous day at the applicable of full night charge. For early check in after 08:00am and before 02:00pm, 50% of room charge per night will be applied. Both of these facilities are subject to availability based on the arrival patterns at the hotel on the day.
  • For any FITs or GITs require a late check-out up to 06:00pm, 50% of room charge per night will be applied. For late check out after 06:00pm, 100% of room charge will be applied. Both of these facilities are subject to availability based on the arrival patterns at the hotel on the day.
 
Cancellation:
The hotel reserves the right to impose the following cancellation:

+ For GIT booking from 5 rooms:
3 days prior to arrival - One night’s stay charge for all confirmed rooms.

+ For FIT booking less than 5 rooms:
  • 1 days prior to arrival - One night’s stay charge for all confirmed rooms.
  • All cancellations must be received by hotel, in writing via telex, email, telephone or fax message. 
No show: One night’s stay charge for all confirmed rooms.

Children Policies:
  • Extra bed is available
  • Child under 6 years old is FOC and included breakfast when sharing bed with parent (maximum 1 free child per room). Extra child will be charged at 250.000VND.
  • Child from 6 to 10 years old and sharing bed with parent is chargeable at 250.000VND per child, included breakfast)

ORIANA HOTEL

Address: A10 L34 Geleximco, Le Trong Tan, An Khanh, Hoai Duc, Hanoi
Tel: 84 243 2 038 038
Hotline : 0989 62 72 82
Email: info@orianahotel.vn